Is Ayushman Bharat PM-JAY Down?

Quick Note: If you're experiencing issues with Ayushman Bharat PM-JAY, try these troubleshooting steps:

Basic Steps

Start with these fundamental checks to rule out common connectivity or browser-related issues:

• 1. Verify your internet connection. PM-JAY is a web-based portal; a slow or unstable connection can cause pages to load incompletely or time out. Try loading a simple website to confirm your connection is active.
• 2. Clear your browser cache and cookies. Outdated cached data may conflict with the portal's login, beneficiary search, or hospital empanelment modules. Clear data for the pmjay.gov.in domain specifically.
• 3. Test with a different browser or device. The portal works best on updated Chrome, Firefox, or Edge. If you are using a mobile device, ensure your app (if using the PM-JAY mobile app) is updated to the latest version from the official store.
• 4. Disable VPN or proxy extensions. Active VPNs or privacy extensions can interrupt secure HTTPS sessions required for beneficiary verification and claim processing. Temporarily disable them and retry.
• 5. Restart your router and device. A quick reboot can resolve temporary IP conflicts or DNS resolution failures specific to government-hosted portals.

Intermediate Steps

If the basic steps do not resolve the issue, proceed with these more advanced checks. These address known characteristics of the PM-JAY national health authority system:

• 1. Check for official maintenance windows. PM-JAY occasionally undergoes planned downtime for system upgrades, especially on weekends or late nights (11 PM to 5 AM IST). If you are trying to access the system during these hours, wait 30 minutes and refresh.
• 2. Verify your login credentials and role. The portal has distinct logins for beneficiaries, hospital administrators, and state nodal officers. A forgotten password or an invalid OTP (One-Time Password) can cause repeated session timeouts. Use the official "Forgot Password" flow to reset your access.
• 3. Test the specific module you are using. A common issue is with the "Beneficiary Verification" screen when a 14-digit ABHA (Ayushman Bharat Health Account) ID fails to fetch. Try entering the beneficiary's mobile number instead to cross-check. For hospitals, issues often arise at the "Claim Submission" step – ensure all mandatory documents (pre-auth form, discharge summary) are uploaded in the correct size (under 2 MB per file).
• 4. Check your system's date and time settings. The PM-JAY portal uses timestamp-based tokens. If your device clock is significantly off (more than 5 minutes), the server will reject your session as invalid. Sync with automatic time and retry.
• 5. Disable any aggressive firewall or antivirus web shields. Some security suites block forms that contain complex input fields (like the Aadhaar-linked verification fields). Add pmjay.gov.in to your safe list or temporarily lower web protection.

Final Note

If the Ayushman Bharat PM-JAY portal is still not loading properly, or if you are stuck on a specific error (e.g., "Session Expired" or "Data Not Found"), the issue may be on the service provider's end. Please click the "Report Outage" button on this Is It Down Bro? status page to notify us and other users of the current disruption. We monitor the portal closely from multiple locations to give you an accurate uptime status.