Is CONCOR Down?

If you're experiencing issues with CONCOR, try these troubleshooting steps:

Basic Steps

• 1. Verify your internet connection. CONCOR's container tracking and freight booking portal requires a stable connection. Open another website (e.g., a news site) to confirm your network is active. If you're on mobile data, try switching to Wi-Fi or vice versa.
• 2. Clear your browser cache and cookies. Outdated cached files can cause the CONCOR dashboard to load incorrectly or show stale shipment statuses. Clear browsing data for the last 24 hours, then refresh the page.
• 3. Test in an alternate browser or incognito mode. Browser extensions or saved credentials sometimes block CONCOR's login or the ICD/CFS tracking map. Open a private window or try using Chrome, Edge, or Firefox to isolate the issue.
• 4. Disable VPN or proxy services. CONCOR's system may restrict traffic from certain geographic IP ranges or data centers. Temporarily disable any VPN or proxy and attempt to reload the site.
• 5. Check if the issue is only on your end. If the page loads for a colleague or another device on the same network, the issue is device-specific. Restart your router or modem before proceeding.

Intermediate Steps

• 1. Test the specific CONCOR module you need. The portal has separate segments for Railway Container Tracking, Drayage Management, and E-Payment. If one module fails (e.g., "Train Status" returns an error), try a different feature like "Invoice Download" or "Container Position" to see if the outage is localized.
• 2. Flush your DNS cache. An outdated DNS entry for concorindia.com can redirect you to a broken server. Open Command Prompt (Windows) or Terminal (Mac) and run: ipconfig /flushdns (Windows) or sudo dscacheutil -flushcache (Mac). Then retry the site.
• 3. Check for planned maintenance windows. CONCOR frequently performs server updates between 02:00 and 04:00 IST on weekends. If you're trying to access the Rake Management System during those hours, it may be temporarily offline. Wait 30 minutes and refresh.
• 4. Inspect your firewall or corporate security policy. If you're accessing from a business network, the IT department may block specific API endpoints used by CONCOR's live tracking. Try accessing from a personal hotspot to rule this out. Also, ensure your browser allows third-party cookies for concorindia.com — without them, forms won't submit.

Still having trouble?
If the steps above don't resolve the issue and the CONCOR portal remains unresponsive or slow, the problem is likely on their side. Please click the 'Report Outage' button on this Is It Down Bro? status page to let us and other users know about your experience. That also helps us monitor for widespread incidents.