Is Cox Down?

If you're experiencing issues with Cox, try these troubleshooting steps:

Cox internet and cable services can occasionally drop or slow down due to local network hiccups, modem firmware issues, or regional infrastructure problems. This guide focuses on practical fixes you can try right now before considering a service outage.

Basic Steps

• 1. Power cycle your modem and router. Unplug both devices, wait 60 seconds, then plug the modem back in first. Wait 2 minutes for it to acquire a signal, then plug in the router. This clears most temporary IP address conflicts on Cox's network.
• 2. Check physical cable connections. Ensure the coaxial cable from your wall outlet is finger-tight on the modem, and that the Ethernet cable from the modem to your router is fully seated. A loose connector is a top cause of intermittent Cox dropouts.
• 3. Test with a direct wired connection. Bypass your router by plugging a computer directly into the modem's LAN port. If the internet works there, the issue is your home Wi-Fi, not Cox's service.
• 4. Clear your DNS cache and refresh network settings. On Windows, run ipconfig /flushdns and ipconfig /release then ipconfig /renew in Command Prompt. On a Mac, restart your network interface in System Settings. This helps if specific websites or streaming apps are slow while others work.
• 5. Slow down and test at off-peak hours. Cox often throttles speeds during evening congestion (7 PM to 11 PM). Run a speed test in the early morning to see if your speed dramatically improves.

Intermediate Steps

• Check your Cox modem's signal levels. Log into your modem's admin interface (usually at 192.168.100.1) and look for the "DOCSIS" or "Downstream" tab. If your downstream power is below -10 dBmV or your upstream power is above 50 dBmV, your cable line is weak. This often requires a technician but is worth noting.
• Swap DNS servers on your router. Cox's default DNS can occasionally have regional outages. Change your router's DNS to public servers like 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google). This solves many "page loads but times out" issues on Cox.
• Reset your modem to factory defaults. If your Cox modem has a small pinhole reset button, press and hold it for 10 seconds with a paperclip. Re-enable your Wi-Fi settings afterward. This fixes corrupted firmware profiles that Cox may have pushed automatically.
• Check for Cox service-specific interference from your own hardware. If you have a newer router, disable "IPv6" within its settings. Cox has known compatibility bugs with certain IPv6 implementations on consumer routers. Keeping IPv4-only often stabilizes the connection.

If you've tried all of the above and the Cox connection is still down, the problem is likely on their network side.

Please click the 'Report Outage' button on this Is It Down Bro? status page to confirm the issue is not just you. Your report helps others see if Cox is experiencing widespread issues in your region.