Is Docprime Down?

Docprime Troubleshooting Guide

If you're experiencing issues with Docprime, try these troubleshooting steps:

Basic Steps

• 1. Check your internet connection: Docprime requires a stable connection to load doctor profiles, book appointments, and process video consultations. Run a quick speed test or try loading another heavy website to confirm your network is active.
• 2. Clear your browser cache and cookies: Outdated cached data can cause the Docprime portal to show stale schedules or fail to load the appointment booking widget. Clear your browser history for the last hour and refresh the page.
• 3. Try a different browser or incognito mode: Extensions or saved login tokens can interfere with Docprime's payment gateway or OTP verification. Open the site in a private window or switch to another browser (e.g., Chrome to Firefox).
• 4. Restart your device: A simple reboot clears temporary network glitches and background processes that might be blocking Docprime's secure API calls.
• 5. Disable VPN or ad-blockers: Docprime's telemedicine platform often uses regional servers. A VPN can route you to an unsupported location, and ad-blockers may block the video call script. Pause both and reload.

Intermediate Steps

• 1. Force flush DNS and reset network settings: On your router or device, flush the DNS cache (e.g., ipconfig /flushdns on Windows or sudo dscacheutil -flushcache on macOS). This resolves issues where Docprime's domain resolves to an old or broken server IP.
• 2. Verify the date and time on your device: Docprime's appointment slots and prescription timestamps rely on accurate system time. If your clock is off by more than a few minutes, you may see "session expired" errors or fail to join a live consultation.
• 3. Test on a different device or network: If you're stuck on the "connecting to doctor" screen, try switching from Wi-Fi to mobile data. This helps isolate whether the problem is your ISP throttling Docprime's video stream or a local firewall.
• 4. Check Docprime's payment/refund module specifically: If the issue occurs only when paying via UPI or net banking, your bank might be blocking the redirect URL. Wait 10 minutes, then try a different payment method (e.g., card instead of UPI) to confirm the core site is working.

If you've completed all the steps above and Docprime is still down for you, please click the "Report Outage" button on this Is It Down Bro? status page so that other users can see you're affected and we can track the incident in real time.