Is DU Down?

If you're experiencing issues with DU, try these troubleshooting steps:

Basic Steps

• 1. Check your internet connection: Since DU hosts academic portals, exam results, and admission forms, a weak or unstable network often causes timeouts. Run a speed test or try loading a simple website like Wikipedia to confirm your connection is active.
• 2. Clear your browser cache and cookies: DU’s dynamic pages (like the admission dashboard or exam portal) can load stale scripts. Go to your browser settings, clear cached images and files, then refresh the page after closing all tabs.
• 3. Try a different browser or incognito mode: DU’s site has complex login forms and PDF downloads. Open incognito or private mode (Ctrl+Shift+N in Chrome) to bypass any saved extensions or blocked third-party cookies that might interfere.
• 4. Restart your router or switch networks: If you’re on a campus Wi-Fi or mobile data, sometimes the DNS cache gets corrupted. Power-cycle your router for 30 seconds, or toggle Airplane mode on your phone to force a fresh network handshake.
• 5. Test during off-peak hours: DU sees heavy traffic during result announcements, admission deadlines, or fee payment windows. If the page loads slowly, try again after 10 PM IST or early morning.

Intermediate Steps

• 1. Check DU-specific downtime: DU’s servers undergo annual maintenance, especially in June–July (admissions) and December–January (exam forms). If you see a plain “Connection timed out” instead of an error page, it’s likely a scheduled outage affecting their backend.
• 2. Flush your DNS cache: On Windows, open Command Prompt and run ipconfig /flushdns. On macOS, use sudo dscacheutil -flushcache. This forces your device to fetch the correct IP address for du.ac.in — often, regional DNS servers hold stale records.
• 3. Disable VPN or proxy software: DU’s secure login (for student portals) often rejects requests from foreign IP addresses. Turn off any VPN, ad-blocker, or corporate proxy, then reload the page. If you must use a VPN, switch to an Indian server location.
• 4. Check for JavaScript and pop-up blockers: DU’s exam form and result pages rely heavily on embedded JavaScript for captcha and OTP validation. Ensure your browser allows scripts from du.ac.in and its subdomains (like exam.du.ac.in). Whitelist the domain in your browser’s site settings.

If the service is still down for you after these steps, please click the “Report Outage” button on this page so that our monitoring system can track the issue and alert other users.