Is GST Portal Down?

If you're experiencing issues with GST Portal, try these troubleshooting steps:

Basic Steps

• 1. Verify your internet connection: Ensure you have a stable connection. Try loading other government websites (like income tax or customs) to confirm the issue is isolated to the GST Portal.
• 2. Clear browser cache and cookies: GST Portal stores session data heavily. Go to your browser settings, clear cache and cookies for the last 24 hours, then restart your browser.
• 3. Use a supported browser: The portal works best on the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge. Avoid using Internet Explorer or older Safari versions.
• 4. Disable browser extensions: Ad-blockers or VPN extensions often interfere with the GST Portal's secure login (OTP and CAPTCHA). Temporarily disable all extensions and try again.
• 5. Try incognito/private mode: Open a private window and log in again. This bypasses any corrupted local session data without affecting your regular browsing.

Intermediate Steps

• 1. Check for GST Portal specific maintenance windows: The portal frequently undergoes scheduled maintenance on late weekend nights (Saturday 10 PM to Sunday 2 AM). If you're trying to file returns or generate e-way bills during these hours, the system may intentionally reject your session. Wait for 30 minutes and retry.
• 2. Reset your GSTIN session: If you receive an "Invalid Session" or "Multiple Active Sessions" error, this happens when the portal detects another login. Close all other tabs and devices where you may be logged in. Then, use the "Logout" link properly, wait 5 minutes, and log in afresh.
• 3. Verify your digital signature certificate (DSC) setup: For company filings, if you see "Invalid DSC" errors, ensure your USB token driver is updated and the certificate is valid. Try using the portal's built-in "Check DSC" utility under the 'Registration' tab to isolate the issue.
• 4. Switch between OTP and Captcha: Sometimes the portal's captcha image fails to load. Click on the "Refresh Captcha" icon, or if you're using an OTP-based login, wait for the full 60-second timeout before requesting a new OTP. Never click "Resend" before that countdown ends.

Still having trouble?

If the above steps do not resolve the issue and the GST Portal remains unresponsive or shows errors, the outage is likely on the service's end. Please click the 'Report Outage' button on this Is It Down Bro? status page to let other users know about the current situation.