Is HPCL Portal Down?

If you're experiencing issues with HPCL Portal, try these troubleshooting steps:

Basic Steps

• 1. Verify your login credentials & session: Ensure Caps Lock is off and your password has no trailing spaces. If you've been idle for a while, the portal often times out for security — log out completely and refresh the page before retrying.
• 2. Clear browser cache & cookies: HPCL Portal frequently updates its interface for fuel price charts and LPG cylinder booking forms. Stale cache can cause broken buttons or old page layouts. Clear cache for the last hour or all time, then hard refresh (Ctrl+Shift+R).
• 3. Test with a different browser or incognito mode: The portal is optimized for Chrome, Edge, or Firefox. If you're using an older browser version, switch to incognito mode (which disables extensions) to rule out ad-blockers interfering with the payment gateway or OTP pop-ups.
• 4. Check your internet connection stability: The portal's live fuel price updates and bulk booking exports require a steady connection. Run a speed test and ensure you have at least 2 Mbps. If on mobile data, try switching between 4G/5G or Wi-Fi to see if the issue persists.
• 5. Disable VPN or corporate proxy: HPCL Portal may block transactions or login sessions from certain VPN IP ranges, especially for dealer and distributor login areas. Temporarily disable any VPN or proxy service.

Intermediate Steps

• 1. Check for known service windows: HPCL Portal typically performs scheduled maintenance on Sundays between 02:00 AM and 06:00 AM IST for server-side database upgrades. If you're trying to access bulk LPG order history or invoice downloads during those hours, that may explain the downtime.
• 2. Verify Java/ActiveX components for downloads: If you are trying to download tax invoices or product specification sheets (MSDS), the portal sometimes relies on legacy download managers. Check your browser's download permission settings and ensure pop-up blockers are disabled for the site.
• 3. Test the portal via the alternate mobile app endpoint: Many users report that if the main website is slow, the mobile-responsive version (opened via a phone browser) uses a different server cluster. Try accessing the portal on your smartphone's browser (not the app) using the same Wi-Fi network. This can isolate if the issue is DNS-level on your desktop.
• 4. Inspect for regional outage patterns: Since HPCL Portal is used for fuel payments and LPG bookings across India, certain regional data centers may face intermittent issues during peak festival periods. Check if the error message contains a reference code like "HTTP 502" or "ERR_CONNECTION_RESET" — if yes, try switching your DNS to public Google DNS (8.8.8.8) to bypass local ISP caching issues.

Still experiencing trouble? If you've completed the steps above and the HPCL Portal remains unresponsive or shows errors, please use the 'Report Outage' button on this Is It Down Bro? status page to let us know — we will immediately verify the service status from multiple monitoring locations and update the community in real time.