Is IIT Madras Down?

IIT Madras Troubleshooting Guide

If you're experiencing issues with IIT Madras, try these troubleshooting steps:

Basic Steps

• 1. Verify your network connection: Ensure your Wi-Fi or mobile data is active. Try loading a different website (e.g., a search engine) to confirm that your internet is working correctly.
• 2. Clear your browser cache and cookies: Outdated cached files for iitm.ac.in can cause loading errors or display issues. Clear them and then hard-refresh the page (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac).
• 3. Try a different browser or incognito/private mode: Browser extensions or stored credentials might interfere. Test the site in a new incognito window or with a different browser (Chrome, Firefox, Edge).
• 4. Disable VPN or proxy services: Many campus and corporate networks route traffic strangely. Temporarily turn off any VPN or proxy to see if the IIT Madras portal loads normally.
• 5. Restart your device: A simple reboot clears temporary network glitches and frees up system resources that may be blocking the connection.

Intermediate Steps

• 1. Check DNS resolution: Your DNS may be failing to reach iitm.ac.in. Flush your DNS cache (Windows: ipconfig /flushdns; macOS: sudo dscacheutil -flushcache) or switch to a public DNS like Google (8.8.8.8) temporarily.
• 2. Test the service on a different network: If you are using campus Wi-Fi, switch to your mobile hotspot or a friend's network. Many outages for IIT Madras are localized to specific ISP routes or campus firewall policies.
• 3. Verify authentication and session issues: If you can see the homepage but cannot log into the portal, check your password policy. For any exam or student portal access, ensure your session has not expired. Clear site data specifically for iitm.ac.in and log in again.
• 4. Check for service-specific blocks: Some parts of IIT Madras (like the LMS or webmail) may be blocked by your antivirus or firewall. Temporarily disable these security tools (if safe) to test access, then re-enable them immediately.

Still having problems? If none of the above steps resolve your issue with IIT Madras, please click the 'Report Outage' button on this Is It Down Bro? status page to alert our monitoring team and help other users.