Is Income Tax Portal Down?

Quick Help for Income Tax Portal

If you're experiencing issues with Income Tax Portal, try these troubleshooting steps:

Basic Steps

• 1. Verify your session & login: The portal is highly session-sensitive. Log out completely and close all browser tabs. Then, clear your browser cache and cookies for incometax.gov.in. Re-login using your PAN and password. Avoid using the "Back" button during filing.
• 2. Check your internet & network: The portal requires a stable connection, especially for uploading large forms (ITR, JSON files). Disable any VPN or proxy — the Income Tax Portal often blocks requests from foreign IPs or VPN servers. Try switching between Wi-Fi and mobile hotspot.
• 3. Use a compatible browser & mode: This official portal works best on Google Chrome (version 80+), Mozilla Firefox, or Microsoft Edge. Ensure JavaScript is enabled and pop-ups are allowed. Disable all ad-blockers/extensions temporarily, as they can block the OTP modal or e-verify pop-up.
• 4. Check the date & time settings: A mismatched system clock (out by more than 5 minutes) triggers security errors like "Invalid Timestamp" or "Session Expired". Set your device to automatic date/time before proceeding.
• 5. Use the correct OTP flow: If you are not receiving OTPs for Aadhaar or e-filing, ensure your registered mobile number is active. Check your spam folder for the email OTP. Wait at least 2 minutes between resend attempts — the portal throttles these.

Intermediate Steps

• 1. Clear your DNS & try alternate browsers: In Windows, run ipconfig /flushdns in Command Prompt (Run as Admin). On Mac, use sudo dscacheutil -flushcache. Then try accessing the portal in an incognito/private window. If that works, your cached files are corrupted.
• 2. Check for known service outages on specific modules: The Income Tax Portal frequently faces intermittent issues with the e-Filing module (ITR filing) and the "Proceed to e-Verify" button. Also, the "Aadhaar OTP authentication" gateway often fails during peak filing hours (10 PM – 2 AM IST). If these specific features are stuck, wait 30–60 minutes before retrying.
• 3. Disable hardware acceleration & reset browser network settings: In Chrome, go to Settings -> System -> turn off "Use hardware acceleration when available". Also, try disabling IPv6 on your network adapter (Control Panel -> Network Adapter -> Properties -> uncheck IPv6). This resolves "Connection Reset" errors on this portal.
• 4. Test for ISD / DSC issues: If you are a tax professional using a Digital Signature Certificate (DSC), ensure the emSigner utility is installed and the correct certificate is selected. The portal often fails silently if your DSC driver is outdated — reinstall the vendor-provided middleware for your USB token.

Still seeing issues? If the steps above do not resolve your problem, the issue may be affecting many users simultaneously. Please click the "Report Outage" button on this Is It Down Bro? status page to confirm the current status and help our monitoring detect a wider disruption.