Is Lybrate Down?

If you’re experiencing issues with Lybrate, try these troubleshooting steps:

Basic Steps

• 1. Check your internet connection. Lybrate requires a stable connection to load doctor profiles, chat threads, and appointment slots. Open another website or run a speed test to rule out network drops.
• 2. Refresh the page and wait 30 seconds. Sometimes the session token expires silently. Press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to do a hard refresh that clears temporary script errors.
• 3. Test on a different browser or device. If Lybrate fails to load on Chrome, try Firefox or Safari. If it works elsewhere, the issue is local to your browser’s extensions or cache.
• 4. Clear your browser’s cache and cookies. Stored site data from previous sessions can conflict with the newer version of Lybrate’s dashboard. Go to your browser settings, clear history for the last hour, and reload.
• 5. Disable VPN or ad-blockers temporarily. Lybrate’s secure login and payment gateways (for online consultations) often get blocked by privacy tools. Pause them and test again.

Intermediate Steps

• 1. Check if the issue is specific to the ‘Ask a Doctor’ chat window. If the chat fails to send messages or shows a “doctor is offline” error, try switching from mobile data to Wi-Fi or vice versa. Lybrate’s real-time chat uses socket connections that can be dropped by aggressive firewalls.
• 2. Verify your system time and timezone. If your device clock is off by more than a few minutes, Lybrate’s appointment booking system may reject your session as unauthorized. Sync your time via your OS settings and reload.
• 3. For video consultations, test your camera and microphone permissions. Open your browser’s site settings (the lock icon next to the URL) and ensure Lybrate has access to your camera, microphone, and notifications. A denied permission can make the video call button appear stuck.
• 4. Inspect for a partial script blockage. If the homepage loads but doctor lists or search results show blank, your ISP may be throttling certain API endpoints. Try using a different DNS server (like 1.1.1.1) and then reload Lybrate.

If you’ve tried these steps and Lybrate still isn’t responding, the problem may be on their end.
Please click the ‘Report Outage’ button on this Is It Down Bro? status page. Your report helps other users see if Lybrate is down globally, and you’ll be notified once it’s back up.