Is Porter Down?

If you're experiencing issues with Porter, try these troubleshooting steps:

Basic Steps

• 1. Check your internet connection. Porter requires a stable data or Wi-Fi connection to load driver locations, booking details, and payment screens. Try switching between Wi-Fi and mobile data, or restart your router.
• 2. Force-close and reopen the Porter app. If you are using the mobile app (Android/iOS), fully close it from the app switcher and restart it. This clears temporary glitches in the live tracking map or the booking flow.
• 3. Clear app cache (mobile) or browser cache (web). For the app, go to Settings > Apps > Porter > Storage > Clear Cache. For the web version (porter.in), clear your browser’s cache and cookies, then refresh the page.
• 4. Update the app or check your browser version. Outdated versions of the Porter app can cause issues with the payment gateway or the vehicle selection interface. Visit the Play Store / App Store to update, or use the latest version of Chrome/Firefox/Safari.
• 5. Verify your location permissions. Porter needs location access to show nearby trucks and drivers. If you denied permission earlier, go to your device settings and allow location access for the Porter app.

Intermediate Steps

• 1. Check if it’s a surge-pricing or fleet-availability issue. Porter operates on dynamic pricing. If you see "No vehicles available" or a sudden price jump, it might be server-side load during peak business hours (9 AM–11 AM or 5 PM–7 PM). Wait 5–10 minutes and refresh — it’s often a temporary demand spike.
• 2. Test the Porter website vs. the app. Sometimes the mobile app and web portal use different server endpoints. If the app is stuck on "Searching for trucks," try booking the same ride on porter.in in your desktop browser to isolate the issue.
• 3. Manually change your DNS or try a different network. Some enterprise or office Wi-Fi networks block real-time delivery APIs. Switch to your mobile hotspot, or set your DNS to Google (8.8.8.8) to bypass network-level restrictions.
• 4. Check for pending payment or OTP issues. If you're stuck after placing an order, verify if you received the driver assignment notification. Often a stale payment method (expired card, low balance) can block the booking. Try adding a new payment method or using cash-on-delivery to test if the issue is payment-related.

Still not working? If Porter remains inaccessible after the steps above, click the "Report Outage" button on this Is It Down Bro? status page. Our monitoring tools will confirm if the issue is on Porter’s side, and your report helps other users in your city get a faster fix.