Is Practo Down?

Quick Help for Practo

If you're experiencing issues with Practo—whether the website won't load, appointment booking is stuck, video consultations are buffering, or doctor search results aren't appearing—try these troubleshooting steps in order.

Basic Steps

• 1. Check your internet connection. Practo requires a stable connection for real-time searches and video calls. Try loading other websites; if they're slow, reset your router or switch between Wi-Fi and mobile data.
• 2. Clear your browser cache and cookies. Outdated cached data often causes Practo's appointment scheduling page or payment gateway to freeze. Clear your browser history for the last hour, then reload practo.com.
• 3. Try a different browser or use incognito mode. Browser extensions (ad blockers, privacy tools) can block Practo's scripts. Open Practo in a private window (Ctrl+Shift+N) or try Chrome, Firefox, or Safari alternately.
• 4. Restart the Practo mobile app. If you're using the Android or iOS app, force-close it completely. On Android, go to Settings > Apps > Practo > Force Stop; on iPhone, swipe up from the app switcher. Then reopen it.
• 5. Disable VPN or proxy services. Practo restricts access from certain regions or flagged IPs. Temporarily turn off your VPN and try again, as this is a common cause of the "Doctors not loading" error.

Intermediate Steps

• 1. Update the Practo app to the latest version. Outdated app versions often break video consultation features and payment integrations. Go to the App Store or Google Play Store, search for Practo, and tap Update. If you're on the web, ensure your browser is up to date.
• 2. Check Practo's server status from your end. If the homepage loads but search results are empty, or if you see "Error 500" during booking, it's usually a server-side issue specific to your region. Try using a different DNS server (e.g., change to Google DNS: 8.8.8.8) to rule out ISP-level blocking.
• 3. Test the video consultation feature specifically. If the issue is with live doctor calls, check your microphone and camera permissions. On desktop, ensure your browser has access to Practo.com (look for the camera icon in the address bar). On mobile, go to Settings > Apps > Practo > Permissions and enable Camera and Microphone.
• 4. Check if you're being rate-limited. Practo may temporarily block your IP if you've made too many search requests in a short time (e.g., searching for multiple doctors rapidly). Wait 10-15 minutes, then refresh the page without spamming the search button.

Service-Specific Tip: Practo's most common issue is that clinic listings or doctor profiles fail to load while the main site works. This is usually due to a mismatch in your device's date/time settings, which breaks Practo's encrypted session tokens. Ensure your system time is set to automatic (Settings > Date & Time > Automatic) and then log out and log back in.

Final Step

If you've completed all the steps above and Practo is still not loading, booking, or connecting for you, the issue is likely on their end. Please click the "Report Outage" button on this Is It Down Bro? status page to let us and other users know. That helps us track the scope of the problem, and you'll get an instant confirmation that you're not alone.