Is Shiprocket Down?

Quick Help: If you’re experiencing issues with Shiprocket, try these troubleshooting steps:

Basic Steps

• 1. Verify your internet connection – Ensure you have a stable connection. Try loading other websites or apps to confirm your network is not the problem.
• 2. Refresh and re-login – Clear your browser cache and cookies, then refresh the Shiprocket dashboard. If you’re on the mobile app, force-close it and reopen it. Log out and log back in to refresh your session token.
• 3. Test on a different browser or device – If Shiprocket isn’t loading in Chrome, try Firefox, Edge, or Safari. On mobile, switch between Wi-Fi and cellular data to isolate the issue.
• 4. Disable browser extensions – Ad-blockers, privacy tools, or VPN extensions can interfere with Shiprocket’s dashboard and tracking maps. Temporarily disable them and reload the page.
• 5. Check for scheduled maintenance – Look for any banners or notices within the Shiprocket app or website indicating planned downtime. Sometimes shipments and API calls are paused during system upgrades.

Intermediate Steps

• 1. Clear DNS cache and flush network settings – If you’re using a custom DNS or corporate network, flush your DNS (e.g., ipconfig /flushdns on Windows, sudo dscacheutil -flushcache on macOS). Then try accessing app.shiprocket.in directly.
• 2. Check if the issue is with shipment tracking or API calls – If you’re using the Shiprocket API to create or track orders, test the API endpoint separately using a tool like Postman. If the dashboard loads but order statuses are stuck, the issue may be with their order webhook sync rather than your login.
• 3. Verify courier partner status – Sometimes Shiprocket works fine, but your chosen courier partner (like Delhivery, Blue Dart, or XpressBees) has an outage. Try creating a label with a different courier partner from the same Shiprocket dashboard to see if the problem is specific to one carrier.
• 4. Check your billing and credit balance – A common Shiprocket-specific issue is label generation failure when your prepaid wallet balance is low or your payment method has failed. Go to “Billing” or “Wallet” in the dashboard to verify your balance and payment status.

Still stuck? If the above steps don’t resolve your issue, the problem might be on Shiprocket’s side. Please click the “Report Outage” button on this Is It Down Bro? status page so other users and our monitoring system can confirm whether the service is down globally.