Is Unique Identification Authority of India (UIDAI) Down?

If you're experiencing issues with Unique Identification Authority of India (UIDAI), try these troubleshooting steps:

Basic Steps

• Verify your internet connection – UIDAI’s portal (including Aadhaar download, authentication, and update services) requires a stable connection. Try loading other government sites (e.g., income tax portal) to confirm your network is working.
• Clear browser cache and cookies – Old cached data can cause login failures or stuck OTP pages. Clear your browser history for the last 24 hours, then hard-refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac).
• Switch browsers or use incognito mode – The UIDAI site is known to have compatibility issues with older browser versions. Try Chrome, Firefox, or Edge in incognito/private mode, which disables most extensions.
• Disable VPN or proxy services – UIDAI often blocks requests from VPN IPs or foreign servers. If you use a VPN, disconnect it and try again. Also ensure your system time is set to 'Automatic' – incorrect time can break SSL/OTP verification.
• Check if the official 'mAadhaar' app is affected – If you’re using the mobile app, force-stop it, then reopen. Also ensure the app is updated to the latest version from the Play Store / App Store.

Intermediate Steps

• Test during non-peak hours – UIDAI servers are heavily loaded between 10 AM and 2 PM IST, especially on Mondays. Try early morning (6–8 AM) or after 9 PM IST. Slow loading or 'Service temporarily unavailable' errors often resolve simply by retrying later.
• Verify your date of birth / registered mobile number – For Aadhaar download or update requests, a common issue is mismatch between entered details and records. Double-check your name spelling, DOB, and the exact mobile number linked to Aadhaar. If OTP isn’t arriving, wait 10 minutes and request again (max 3 attempts per hour).
• Flush DNS and reset network stack – Run the following commands in Command Prompt (as administrator) to resolve regional routing issues: ipconfig /flushdns and netsh winsock reset. Then reboot your router and computer.
• Check for CAPTCHA rendering issues – If the image-based CAPTCHA on the login/update page fails to load, disable your browser’s ad-blocker or script-blocker extensions. Also ensure you’re not using an old saved bookmark – use the direct URL https://uidai.gov.in instead of a cached shortcut.

If UIDAI is still not loading or authenticating after these steps, the problem is likely on their server side. Please click the 'Report Outage' button on this Is It Down Bro? status page to help us monitor the issue and alert other users in real time.