Is Verizon Down?

If you're experiencing issues with Verizon, try these troubleshooting steps:

Basic Steps

• 1. Check your device's physical connection: Ensure your phone, tablet, or modem is powered on, and that SIM cards are seated correctly. For Fios internet, verify all Ethernet and coax cables are firmly connected to the router and wall outlet.
• 2. Restart your device and network hardware: Power cycle your phone or computer, then unplug your Verizon router or 5G Home device for 30 seconds. Plug it back in and wait up to 3 minutes for a full reboot.
• 3. Toggle Airplane Mode: For mobile data issues, turn Airplane Mode on for 10 seconds, then off. This forces your device to re-register with the nearest Verizon cell tower.
• 4. Test with another app or browser: If a specific site or app is slow, try a different browser or streaming app. This helps determine if the problem is isolated to one service versus your entire Verizon connection.
• 5. Verify your plan and data limits: Check your Verizon account via the My Verizon app or website to confirm you haven't hit a high-speed data cap or that your plan hasn't expired. Slow speeds can mimic a full outage.

Intermediate Steps

• 1. Reset network settings on your device: On iOS, go to Settings > General > Transfer or Reset > Reset Network Settings. On Android, go to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth. Note: This clears saved Wi-Fi passwords, so re-enter them after.
• 2. Check for Verizon-specific tower congestion: Verizon throttles data during peak hours in dense areas. Run a speed test at 7 AM vs. 7 PM. If your speeds are drastically slower in the evening, it's likely congestion, not a full outage.
• 3. Update your router's firmware (Fios users): Log into your Verizon Fios router at 192.168.1.1 (or via the My Fios app), and check for firmware updates. Outdated firmware can cause intermittent dropouts that look like service failures.
• 4. Test with a different device: If only one device (e.g., your laptop) won't connect to Verizon 5G Home, try connecting a separate phone to the same Wi-Fi network. If the second device works, the problem is local to your first device, not Verizon's network.

If your service is still down after completing these steps, please click the 'Report Outage' button on this Is It Down Bro? status page so other users and our monitoring system can verify the disruption.