Is XpressBees Down?

Welcome to the Is It Down Bro? Troubleshooting Guide

If you're experiencing issues with XpressBees, try these troubleshooting steps. Whether shipments are stuck, tracking isn't updating, or the pickup/scheduling page is unresponsive, this guide will help you isolate the problem.

Basic Steps

• 1. Refresh the tracking page – Press F5 or swipe down on mobile. XpressBees tracking data can sometimes lag by a few minutes; a simple refresh often shows the latest scan event.
• 2. Test on a different browser or app – If you use the XpressBees customer portal, try Google Chrome or Firefox. If you use the seller app, try the web version instead. This helps rule out browser-specific extensions blocking the shipment map.
• 3. Clear your browser cache and cookies – Old cached scripts can cause the "Awaiting Pickup" page to freeze. Clear cache for the last 24 hours and reload.
• 4. Check your internet connection – Run a quick speed test. XpressBees' live tracking uses WebSockets; a weak Wi-Fi signal can stop updates from loading.
• 5. Verify your tracking number format – XpressBees tracking numbers usually start with XB followed by 12 digits. A missing hyphen or extra space can cause "not found" errors.

Intermediate Steps

• 1. Check if the issue is tied to a specific time window – XpressBees deploys large batch shipment updates between 6 PM and 9 PM IST. If you see an "out for delivery" status that never progresses, wait 15–20 minutes and reload. If it persists beyond 45 minutes, it's a broader service hiccup.
• 2. Disable VPN or proxy services – XpressBees' API is geo-restricted to India for certain endpoints. A VPN can cause "connection reset" errors or redirect you to a blank white screen. Switch to a direct connection.
• 3. Test the pickup scheduling page separately – If you are a seller and the "schedule pickup" button is unresponsive, try creating a test shipment with a dummy address. If that also fails, the issue is on their server side, not your account.
• 4. Inspect your DNS resolution – On Windows, run nslookup www.xpressbees.com. If the response times out or returns a non-India IP, your ISP's DNS is stale. Switch to public DNS like 8.8.8.8 temporarily to verify.

Still stuck?

If the steps above don't resolve your problem and XpressBees remains down for you, please click the "Report Outage" button on this Is It Down Bro? status page. That helps us monitor the situation in real-time and confirm whether other users are affected too.